FAQS

 Tel: 1-518-595-83858

 15858-a Main St, La Puente, CA 91744

 Free standard shipping
on all orders in China.

 Support forum provide
for over 24h, every day.

FaQs. General Information

Q : How will my order be delivered to me?

Most of our orders are delivered via ePacket by China Post, with the larger Quantity items being delivered via Sea.

Big quantity purchase please visit www.asseenontvfactory.com to get wholesale price.

Q : What payment options are available?

As Seen On TV accepts Paypal for phone and web orders. You can also pay by Bank Transfer for big quantity purchase. *Please note a three percent [3.6%] surcharge applies for Paypal due to higher processing charges.

Q : I ordered a product and it has not arrived, what should I do?

Please allow up to 28 days for your order to arrive. You should also check with your local post office as delivery may have been attempted and the product returned to the post office if no one was home. If it has not arrived after this time please contact our customer service team by calling below:

USA: 1-518-595-8385

China: 400-801-8585  (Mon-Sun, 8am – 9pm AEST)

Other countries: support@asseenontvinc.com

Q : I found cheap imitations of your products. Where can I report them?

Please contact our customer service team below:

USA: 1-518-595-8385

China: 400-801-8585  (Mon-Sun, 8am – 9pm AEST)

Other countries: support@asseenontvinc.com

Q : Can I pay by instalments using PayPal?

PayPal does not allow instalments. If you’d like to pay on an instalment plan please select the regular “Checkout Now”” option to use your credit card.”

Q : How long will my refund take?

Please allow up to 28 days for your refund to appear on your bank statement, but we will always do our utmost to get your refund to you sooner.

Q : I received my order with a missing part, what do I do?

You can request a replacement by calling our customer service team on 400-801-8585 or send us a email to admin@asseenontvinc.com.

Q : I am unable to make my next payment. Can my payments be rescheduled?

We understand sometimes juggling money can be difficult and wherever possible we try to assist our customers. Please contact our customer service team on 400-801-8585 or email us us to arrange an alternate payment plan

Q : How can I cancel my order?

You can cancel your order as long as it hasn’t been sent to our warehouse for dispatch. Please contact our customer service team immediately on 400-801-8585 or email us.

Q : How can I sell your products in my store?

Please contact our customer service team on 400-801-8585.

1. General

1.1    These terms and conditions apply to all sales of goods (Products) by Asseenontv Inc (Seller) to the purchaser of the Products (Customer).
1.2    These terms and conditions can only be waived in writing signed by an authorised officer of  Seller and will prevail over all of Customer’s terms and conditions to the extent of any inconsistency.

2. Quotations and orders

2.1    By placing an order with Seller (Order), Customer offers to purchase Product at the price specified in the Order. Seller reserves the right to accept or reject any Order within 7 days of receiving the Order.
2.2    Seller is not obliged to supply any Product until Seller accepts the Order for that Product. If Seller rejects an Order, Seller will refund any amount paid in advance by Customer for the Order.
2.3    If Customer breaches any of these terms and conditions in respect of an Order, Seller may:
(a)    at any time cancel or suspend all or some of the Orders placed by Customer without notice and without any liability to Customer; and
(b)    vary the terms and conditions of supplying incomplete and/or future Orders by Customer.

3. Price and payment

3.1    The purchase price for Products sent to China delivery addresses (Purchase Price) includes the Goods and Services Tax (GST) and any postage, handling, freight, insurance, customs charges and other charges affecting the cost of the Product as per the front of the invoice (P&H).
3.2    The Purchase Price is payable, without deduction or set off:
(c)    if the Product is sold without a home trial period – within 30 days of the date of the invoice; or
(d)    if the Product is sold with a home trial period – P&H plus any additional amount payable when Customer places the Order according to the specific terms of an offer and then equal payments of the balance as shown on the invoice;
(e)    if the sale of Products is by credit, Customer must have submitted a credit application which is approved in writing by Seller. In this case, payment must be made in accordance with the terms of the credit application; or
(f)    if the Purchase Price is payable by monthly instalments, Customer must pay the initial instalment (including postage and handling fees) when Customer places the Order and the instalment amounts in each of the following calendar months as shown on the invoice,
Each such date for payment in clause 3.2 is referred to as the Due Date.
3.3    If Customer has paid all or part of the Purchase Price before cancellation of an Order, for any reason whatsoever, Seller will be entitled to set off that part of the Purchase Price that has been paid against any other amounts owed by Customer to Seller on any account whatsoever, whether or not the Products the subject of the cancelled Order were delivered to Customer.
3.4    Seller may charge interest on any overdue moneys outstanding from time to time at the rate which is 6% per annum above the Cash Target Rate of the Reserve Bank of China applying on the Due Date, calculated from the Due Date until the date of payment.
3.5    Customer agrees to pay Seller any expenses (including legal costs) reasonably incurred by or on behalf of Seller in collecting any outstanding debts due by Customer to Seller.
3.6    Any payment made by Customer will be credited first to any such expenses referred to in clause 3.5, then to any interest that has accrued and finally to the outstanding portion of the Purchase Price.

4. Delivery

4.1    Any delivery times notified to Customer are estimates only and Seller is not liable for late or non-delivery.
4.2    Seller may, at Customer’s request, agree to postpone delivery of the Product to a time more convenient to Customer provided that Customer agrees to pay to Seller an additional amount in respect of such postponement and for storage charges.

5. Title and risk

5.1    The risk of loss or damage to the Product passes to Customer on dispatch of the Product from the Seller’s warehouse for delivery to Customer by post or other means.
5.2    Notwithstanding delivery of the products to Customer, title in the Product will not pass to Customer until the full amount of the Purchase Price is received by Seller and the funds cleared. If Customer’s payment is not received or is declined for any reason, Seller reserves the right to reclaim the Product from Customer’s possession, custody or control at Customer’s cost even if they have been delivered to Customer or moved from the delivery address. Seller reserves the right to keep or sell the Product.

6. Damaged Products

6.1    Customer must inspect the Product on delivery and satisfy itself that the Product is not damaged. If the Product is damaged, Customer must notify Seller within 48 hours of receiving delivery and must provide evidence of the damage, such as by way of photographs.
6.2    Seller does not accept liability for Products lost or damaged in the mail or by Customer.
6.3    Customer must comply with the requirements of clause 8 when returning any damaged Product.

7. Return of Products

7.1    Customer must contact Seller’s Customer Service Centre on400-801-8585 and obtain a Return Authorisation Number. Seller will give Customer an address for return of the Product.
7.2    Customer must return the Product in its original packaging, with all original accessories and contents, by registered post to Seller within 30 days of the date of invoice to obtain a refund or, in the case of damaged Products, a replacement Product.
7.3    Refunds and returns or replacements do not include postage and/or handling charges and all such charges are at Customer’s cost, unless we otherwise agree in writing. Seller reserves the right to refuse to accept any returned Products marked “Cash or cheque on delivery” or “More to pay”.

Asseenontv Inc. (the Company, we or us) is committed to protecting your privacy. This Privacy Policy tells you about our online collection of personal information and how we use that information.

By visiting and/or using this site, you agree to the terms of this policy and you consent to our collection, use and disclosure of your personal information in accordance with what is set out below.
This site is owned by the Company, and may be accessed in China and overseas.

Types of Personal Information We Collect

This Privacy Policy covers personal information you give us or that we collect automatically when you visit our website. We collect personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities. Personal information is information that can be used to identify you and might include name, mailing address, email address, phone number and financial information such as your credit card number and billing address.

Personal Information You Give Us

We collect the personal information you give us in a number of ways such as in person when you attend our premises, online, by email, post and facsimile or over the phone.  Personal information such as your name, your mailing address, email address, and phone number will be collected when you first register an account or purchase goods with us and is collected so that you can more easily do business with us. Financial information such as your credit card number and billing address is collected so we can process transactions and provide you with products and services. You may always choose not to provide personal information, but if you so choose, certain products and services may not be available to you.

We do not collect your sensitive information.

We will generally only collect your personal information directly from you. However, if this is not practicable, we may collect personal information from third parties or publicly available information. If you give us personal information about another person, you must ensure you have the right to disclose that personal information to us.

Information Automatically Collected

When you visit this site, other kinds of information may also be collected automatically as part of this site’s operation. This includes the website that referred you to us, your IP address, browser type and language, and access times. We may also collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the site. We may combine your visit and navigational information with personal information that you provide.

We may use “cookies” to enable you to sign in to our services and to help personalise your online experience. A cookie is a small text file that is placed on your hard drive. Cookies contain information, including personal information that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect includes the date and time of your visit, your registration information, and your navigational and purchase history. Cookies offer you many conveniences. They allow us to identify registered users when they return to the site so that they can retrieve previous image search results and view their previous invoices. Cookies also save you time by eliminating the need to repeatedly enter the same information.

In some cases, our third-party service providers may use cookies on our sites. We have no access to or control over these cookies. This Privacy Policy covers the use of cookies by the Company only and does not cover the use of cookies by third parties.

You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on cookies.

In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our websites and in promotional e-mail messages or newsletters. These tiny electronic images assist us in determining how many users have visited certain pages or opened messages or newsletters. We do not use these images to collect personal information.

Use of Your Personal Information

We use the personal information you have given us for purposes which are consistent with the reason you provided the personal information, or for a related purpose. Such purposes for which we may use your personal information include:

doing business with you so that you can purchase our goods and services;

registering you on our customer database;

effectively communicating with you;

operating and improving our website;

providing customer service;

entering into our promotion events or competitions;

register for our newsletter or for us to update you on our products and services;

performing research and analysis aimed at improving our products and services;

obtaining information from, and updating, credit information providers and

displaying content that is customised to your interests and preferences.

We may also use or disclose your personal information where you have consented to the use, either expressly or by implication.

Sharing of Your Personal Information

We may disclose your personal information to external service providers in the circumstances discussed below.

We may share your personal information within our corporate group, including with our related bodies corporate, subsidiaries, affiliated companies and divisions all of whom may use your information for the purposes disclosed in this Privacy Policy.

We may share your personal information with external service providers who perform services on our behalf. For example, we may hire other companies to handle the processing of payments, to provide data storage, to host websites, to fulfil orders and shipments, to assist in direct marketing, to conduct audits, etc. Those companies will be permitted to obtain only the relevant personal information they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.

We may engage overseas service providers such as in Canada, Hong Kong, Philippines, Singapore, UK, USA or as we determine from time to time, including cloud service providers who may store data in multiple overseas countries.  While we will do our best to make sure that overseas service providers to whom we give your personal information will comply with the same privacy principles as us we cannot guarantee it. By giving us your personal information you consent to the disclosure of personal information to overseas service providers who may not comply.

Marketing

We may share your contact details (e.g. mailing address and telephone number) with data services and other entities to facilitate direct marketing by third parties for them to inform you of their goods and services that you may be interested in. We do not share your financial details or other personal details, only your contact details. You acknowledge that you reasonably expect us to, use and disclose your contact details for this purpose and you consent to such use and disclosure.

We may send you surveys or marketing communications to inform you of new products or services or other information that may be of interest. Third parties with whom we have shared your personal information may send you direct marketing communications.

If you do not want to receive direct marketing communications from either us or a third party please contact us within 2 weeks of placing your order at the contacts below.

By mail: Asseenontv Inc – Privacy Officer PO Box 15858-a Main St, La Puente, CA 91744
By email: privacy@asseenontvinc.com
By phone: 400-801-8585

You can also easily unsubscribe from our emails by clicking the unsubscribe link provided in each email.

Please keep in mind that, if you choose not to receive marketing communications, you will continue to receive transactional or account communications (e.g., confirmation emails and account balance statements).

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